Delivery Information

Delivery, Postage & Returns

For items in the UK, all purchases are dispatched via Royal Mail. Your items should arrive within a maximum of 10 working days from completing your order. if you require your gift sooner, please contact us to let us know and we will do our best to accommodate your request. For our overseas customers please allow 15 working days for delivery. 
We will wrap each item in tissue paper and suitable protective packaging.

Orders sent out by Royal Mail delivery are subject to Royal Mail terms. Therefore once your order leaves us, we accept no liability for any delay or loss of item, which is the responsibility of Royal Mail. However please do not hesitate to contact us for further help on tracking your item and we will do our best to help.

Order Cancellation

As all of our items are made to order, if you decide to change your mind, we can only accept cancellation of your order within 12 hours of you placing it. Please email us at info@vanillaheart.co.uk


Returns Policy

Unfortunately we are not able to accept any returns on our made to order personalised items. 
All of our items are checked thoroughly and dispatched in pristine condition. In the unlikely event that an item is received as damaged, faulty or incorrectly supplied we will of course be able to supply a replacement item or offer you a full refund on return of the goods. 
If this is the case, please contact us at 
info@vanillaheart.co.uk

   

standard

United Kingdom

 

Single Item £ 10 Additional Item £ 5

     
     

 

   

Unframed options

United Kingdom

 

Single Item £ 1.50 Additional Item £ 1.00

     

 

Powered By Vanilla Heart
Vanilla Heart © 2019